Privacy Policy
Last updated: December 2024
At Monit247, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website monitoring service.
1. Information We Collect
We collect information that you provide directly to us, including:
- Account Information: Name, email address, and password when you create an account
- Payment Information: Billing address and payment method details (processed securely by our payment providers)
- Monitor Configuration: URLs, endpoints, and settings for the services you monitor
- Alert Settings: Email addresses, webhook URLs, and other notification endpoints
2. Information Collected Automatically
When you use our service, we automatically collect:
- Usage Data: Information about how you interact with our dashboard and features
- Device Information: Browser type, operating system, and device identifiers
- Log Data: IP addresses, access times, and pages viewed
- Monitoring Data: Response times, status codes, and availability data for your monitored services
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our monitoring services
- Send you alerts and notifications about your monitored services
- Process payments and manage your subscription
- Respond to your comments, questions, and support requests
- Send you technical notices, updates, and security alerts
- Analyze usage patterns to improve our service
4. Data Retention
We retain your monitoring data according to your subscription plan:
- Free Plan: 7 days of historical data
- Starter Plan: 30 days of historical data
- Pro Plan: 90 days of historical data
- Business Plan: 365 days of historical data
Account information is retained for as long as your account is active or as needed to provide you services.
5. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With third-party vendors who assist us in providing our services (payment processors, email providers)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit (TLS/SSL) and at rest
- Regular security assessments and updates
- Access controls and authentication mechanisms
- Secure data centers with physical security measures
7. Your Rights
Depending on your location, you may have the following rights:
- Access: Request access to your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data
- Export: Request a copy of your data in a portable format
- Opt-out: Opt-out of marketing communications
8. Cookies
We use cookies and similar technologies to:
- Keep you logged in to your account
- Remember your preferences and settings
- Analyze site traffic and usage patterns
- Improve our services
You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our service.
9. International Data Transfers
Our service operates globally using Cloudflare's edge network. Your data may be processed in various locations worldwide. We ensure appropriate safeguards are in place for international transfers.
10. Children's Privacy
Our service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@monit247.com